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Terms & Conditions

1. There may be additional charges for personalising & changing colours or designs. This charge will be confirmed with you when your order is placed via email or over the phone.
 
2. Any handmade items may vary slightly & may also vary slightly from the pictures shown on the website.
 
3. DELIVERY -  Handmade items may take up to 6 weeks to arrive to you. We will discuss this with you & try to have your item made sooner if you need it urgently. Please let us know if it is required urgently or by a particular date at the time of ordering. We will email you to let you know when your order is ready. Other orders may take upto 4 weeks to be despatched. If an order is required urgently an additional fee may be charged for next day delivery. If your handmade / personalised order is required within 4 weeks an additional fee may be charged during our busy times.

All deliveries will require a signature. Please supply us with a suitable address so your delivery can be signed for. We do get charged by the courier for any items returned, this cost will be passed onto the client and a further delivery cost will be charged to resend the item(s).                                             Please do not sign for any items if the packaging looks damaged upon arrival. If your order is damaged inside your box when it reaches you, please contact us within 48hrs, so we can contact the courier.

There may be extra charges towards postage for items delivered to Northern Ireland, Channel Islands, Eire and other places outside of mainland UK. We will contact you with these extra charges if these apply.  

RETURNS

4. All favours are sold empty (with exception of the Luv Heart Favour Bags - these include 2 rolls of love heart sweets as stated)

5. All favour fillings are sold separately.
 
6a. No refunds on handmade or personalised items. We do offer a proof service for personalised stationery.

6.b. We do not accept refunds or returns on any edible goods. All our edible products will be within the use by date when they leave us. It is your (the client) responsibility to check the use by date with us either by emailing or telephoning us at the time of ordering if you are ordering in advance. Once your item(s) have been dispatched they can not be returned to us.

7. We offer a 14 day return service on any items that are not handmade or personalised. These items must be returned to us at the customers cost & in resalebale condition.  

 8If an order is cancelled, all work carried out at that time must be paid for, this mainly applies to personalised and handmade items.  An admin fee may also apply. The booking fee is nonrefundable if an order is cancelled before the order is started or cancelled part way through. 

9. All designs are copyright of Funky Fairies.
 
10. No pictures are to be taken from this site without permission.

11. Prices are subject to change at our discretion.

12. We have the right to refuse any order placed.

13. We reserve the right to update our terms and conditions at any time.


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